How BAL Uses Intelligent Automation to Deliver Exceptional Client Service

In this case study, learn how BAL uses intelligent automation to deliver exceptional client service. Despite a march toward digitization, businesses remain overwhelmed by the need to intake and process physical documents. For many industries, such as legal services, high volumes of data impact client experience due to the time it takes to manually manage and extract relevant information. Vince DiMascio, CIO & CTO, Berry Appleman & Leiden (BAL) set out to solve this problem and improve client service through intelligent automation.

An accomplished technologist with access to skilled internal IT teams, DiMascio nevertheless wanted a partner highly accomplished in and dedicated to a multi-phase artificial intelligence deployment.

Synaptiq proved an invaluable partner in realizing my vision to solve BAL’s challenges related to processing structured and unstructured data, including document images. AI is a powerful lever we can apply to these activities, enabling BAL to be fast, adaptive, and provide unparalleled quality while giving our legal teams capacity to focus on complex issues and client service.

~ Vince DiMascio, CIO & CTO, BAL

He partnered with Synaptiq to:

  1. Build learning models — using machine vision, machine learning, natural language processing, and other AI technologies — to accurately classify immigration content.
  2. Extract relevant information.
  3. Optimize, package, and deploy models behind an API hosted on Amazon AWS.