Almost overnight, any company that could enabled remote workforces in response to the COVID-19 pandemic. For many, this meant initiating or accelerating plans to launch video conferencing capabilities, cloud storage solutions, and secure VPNs. Many, too, found renewed enthusiasm for projects related to intelligent automation, systems used to streamline aggregating, extracting, and analyzing information.
Prior to the voluntary shutting in of the global workforce, corporations began embracing intelligent automation — natural language processing, machine learning, and/or machine vision married with automation — for a few reasons:
- To compensate for a scarcity of labor in physically demanding jobs
- To process big data and render it useful to knowledge workers
- To differentiate products and services through efficiency or enhanced user experience
Corporate leaders of research and development typically spearheaded these projects with varying degrees of buy-in from key stakeholders and the board. Today, in these unprecedented times, the need for new solutions is overwhelming the power of inertia. From financial services, to transportation, to agriculture, to healthcare, to legal services — critical industries need new ways of doing in-person tasks we once took for granted.
As experts in deploying AI technologies to solve critical business challenges, we’re being asked: Could intelligent automation be a panacea for a “new normal” — a world that must have the capacity to tolerate and compensate for a shuttered up workforce? In the coming weeks, as we continue with our thought leadership webcast series, we will leverage our extensive network of partners, clients, and friends to answer this critical question and others.
Next week, join us for a special presentation by our client Vince DiMascio, CIO & CTO, Berry Appleman & Leiden on intelligent automation to improve client experience and efficiencies as well as enable a remote workforce.